Is it safe to pay by credit card? Paying by credit card is absolutely safe because communications between our website and the bank are encrypted and cannot be traced by third parties.
If I leave my card details in memory, can they be used by third parties? No, our operators will not be able to view your data in any way. You can also delete the data left in memory at any time by logging into your account.
What forms of payment are accepted? We accept payment by credit card, Scalapay, Paypal, Amazon Pay, Google Pay.
What is Scalapay and how does it work? Scalapay is an instalment payment platform. Here's how it works: Add your selected items to the cart, Choose Scalapay as your payment method, If you haven't already done so, create a Scalapay account - it will only take a moment. Credit, debit and prepaid cards are accepted.
Can I pay with PostePay or other rechargeable cards? Yes, we accept payments with PostePay and other rechargeable cards enabled for Visa/Visa Electron or MasterCard. You can verify which circuits it is enabled for by means of the logo on the front of your card.
DELIVERY TIMES AND COSTS
What are the shipping costs? Shipping is always free of charge for all orders over 130 euro.
Do the displayed prices include VAT? Yes, the prices displayed all include VAT. Duties and local taxes, outside the European Community, will not be credited.
What are the average delivery times? The average delivery time is 3-4 working days, with 1-2 extra days for the Islands. Deliveries are made from Monday to Friday. In the event of a larger influx of orders (such as sales, promotions or the Christmas period), delivery times may be delayed by a few days, also due to causes beyond our control. Delivery time may be longer for any items leaving from warehouses other than the central warehouse.
Can I carry out the tracking of my order? Delivery information, provided by BRT or DHL, is available in the Orders section of your Account, or by entering your order number if you have made the purchase without registering. You will also receive a confirmation email when your parcel has been dispatched, where you will find links to monitor its status and manage any changes.
Can I choose the delivery time? It is not possible to choose the delivery time. Please contact the forwarding agent directly for further information.
Can I change the delivery address of my order? It is not possible to change the address after the order has been placed. To make any changes, you must notify our customer service department before your order is processed.
RETURNS AND REFUNDS
Can I request a return of the ordered item? Our return procedure only allows for refunding returned items.Returns outside the European Community are not possible. In the case of a return from a country outside the EEC - except the USA - the cost of returning the goods and any additional charges related to customs clearance will be borne solely by the recipient. The amount of duties incurred for the return of the package will be deducted from the refund and charged to the recipient.
How long do I have to return my order? You have 14 days from receipt of your order to lodge a return request.
Is the return free of charge? No,shipping costs related to sending the return are the responsibility of the customer. The rates for returns are as follows: 5€ Italy 10€ Europe 10$ for USA
Thecost of the return will be deducted from the order amount. The refund does not include transportation costs incurred during the purchase. In case of Extra Cee returns, the amount of duties incurred to return the package will be deducted from the refund, except for the United States for which duties will be charged to us.Returns outside the European Community are not possible. In the case of a return from a Non-EEC country - except the U.S.A. - the cost of returning the goods and any additional charges related to customs clearance will be borne solely by the recipient. The amount of duties incurred for the return of the package will be deducted from the refund and charged to the recipient.
How do I request a return?? You can manage your return request directly from the MY ACCOUNT section of the SUNDEK website by logging in, if you do not remember your login credentials you can request them again. If you have made a purchase without registering, you can still request your free return from the REQUEST A RETURN section of the SUNDEK website. Enter the required data and follow the instructions. For more information on the procedure visit theRETURNS & REFUNDSarea.
MY ORDER
Where can I view the details of all my orders? In the Account section you can call up all the details of current and past orders.
Can I change the details of a recently completed order? It is not possible to make changes to a completed order or to combine several orders into one shipment. For special requirements, please contact our Customer Service customercare@sundek.it
Can I change the shipping address of an order in progress? We cannot change the address given for delivery of the parcel once the order is confirmed. For special requirements, please contact our Customer Service customercare@sundek.it
ACCOUNT, NEWSLETTER, CONTACTS
How can I unsubscribe from the Newsletter? If you no longer wish to receive news and special promotions about our items directly in your inbox, you can unsubscribe by clicking on 'Unsubscribe' in the footer of one of the newsletters you receive.
How can I contact you? You can send us an email tocustomercare@sundek.itOur Customer Service works from Monday to Thursday, from 9am to 6pm, on Friday from 9am to 4pm. For all in-store purchases please write to cs@sundek.it
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